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Gardencare Network Dealers

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Carriage and delivery

How long does it take for a product to be delivered?

For products dispatched by courier we aim to complete delivery of all orders within 2 working days from date and time of order dispatch – excluding holidays. Orders placed before 2pm Monday to Friday will be dispatched same day. Orders placed at weekends and during holidays will be processed and dispatched on the next working day.

I have not received my order. Who should I contact?

Sometimes orders may be delayed due to circumstances beyond our immediate control (e.g. severe traffic, vehicle breakdowns etc.) In the event that you do not receive your order as expected, please contact us. You can e-mail us, complete our online contact form or call us on 02890 813 121 (9am – 5pm Monday to Friday, excluding Public Holidays).

Where do you currently deliver to?

We currently deliver to all business and residential addresses across the UK and Ireland. 

My order has arrived damaged and / or incomplete. Who should I contact?

Please contact us as soon as you become aware your order is damaged or incomplete. You can e-mail [email protected]ohnston.com, complete our online contact form or call us on 02890 813 121 (9am – 5pm Monday to Friday, excluding public holidays).

Whose responsibility is it to pay for and arrange the return of a product which I believe to be defective?

If we ask you to return a product which you believe to be defective under warranty, it is your responsibility to cover the initial carriage cost. You should make arrangements to return any items to us which you think may be defective within 14 days of notifying us of any defect. If the warranty claim is upheld, we will reimburse the cost of carriage and return the repaired product to you at our expense. In the event a warranty claim is not upheld, it is your responsibility to cover all related shipping costs. Should a warranty claim be disputed, we will arrange for the product to be inspected by a manufacturer’s representative whose decision will be final.

Whose responsibility is it to pay for and arrange the return of a product I do not require?

If you decide you do not require a product that has been delivered to you, it is your responsibility to arrange and pay for the return of the unwanted product.

Queries? Questions?

Please e-mail [email protected], complete our online contact form or call us on 02890 813 121 (9am – 5pm Monday to Friday, excluding Public Holidays).